REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Pickup and delivery procedures policies and instructions

Relevant workplace standards and duty of care requirements

Safe lifting and carrying policies and procedures

Basic mathematical operations and techniques needed to plan pickup and delivery routes and schedules and to complete any financial transactions involved

Procedures for identifying and using relevant workplace technology when carrying out workplace calculations

Typical mathematical problems involved in courier delivery operations and appropriate action and solutions

Systems and equipment used during pickup and delivery processes and the instructions processes and precautions for their use

Required skills

Use literacy skills for written and verbal communication as may be required in courier pickup and delivery operations

Use basic interpersonal and communication skills including listening and questioning receiving feedback

Interpret and follow a set of instructions for a pickup and delivery operation

Plan a route and schedule to complete required workplace tasks

Follow relevant OHampS and environmental protection procedures and responsibilities including safe lifting and carrying procedures

Work cooperatively and collaboratively with others to complete pickup and delivery tasks

Adapt and modify pickup and delivery activities depending on differing workplace contexts resources and environment

Use appropriate techniques solve or report problems identified when completing pickup and delivery operations

Complete calculations required for transactions when completing pickup and delivery operations

Take appropriate initiatives to deal with problems and to complete tasks

Identify and correctly use mobile phones and any other equipment and technology required to complete pickup and delivery tasks

Keep required records of pickup and delivery operations

Recognise and adapt appropriately to cultural differences experience when completing pickup and delivery operations including modes of behaviour and interactions among staff and customers

Recognise limitations ask for help or information about work requirements and procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Dependent on the type of pick-up and delivery service being provided, pick-up and delivery points may be to:

Dependent on the type of pick-up and delivery service being provided, resources may include:

Items to be picked up or delivered may include:

Special items may include:

Ways in which items may be kept secure include:

Dependent on the type of pick-up and delivery service being provided, transactions may include:

Information and documents may include:

Applicable legislation, regulations and codes may include: